Service Desks Struggle with Inefficiency:
The typical service desk lacks information, diagnostics, and remediation capabilities to keep up. Tickets take too long to fix and issues are too often escalated to expensive high-level agents. Back-end solutions also consume too much time and resources to implement and regularly update. The end result: an expensive and inefficient service desk.
Why Choose Nexthink Amplify?
How Nexthink Amplify Works
The Benefits for Your Organization
- Faster Resolutions:
Get real-time visibility into issues, enabling agents to diagnose and resolve tickets quickly without needing to escalate. - Reduce Escalations:
Empower frontline agents with automated remediation and actionable insights, so they can handle more cases at first contact. - Easy to Implement:
A simple plugin that integrates seamlessly into your existing service desk workflow. No time-consuming back-end overhauls or constant updates required. - Boost Agent Efficiency:
With powerful tools at their fingertips, agents can work smarter, not harder, providing better support without the usual frustration.
How Nexthink Amplify Works
- Real-Time Insights:
Nexthink Amplify pulls actionable data from your entire IT environment to help agents understand issues immediately—before they escalate. - Automated Remediation:
Amplify empowers agents to automatically resolve common IT issues without needing to escalate to senior staff, freeing up resources for more complex tasks. - Seamless Integration:
No need for complex backend changes. Nexthink Amplify integrates smoothly with your existing service desk tools, providing immediate value with minimal disruption.
The Benefits for Your Organization
- Save Time & Money:
Faster ticket resolution means fewer escalations to expensive high-level agents and less downtime for end-users. - Improve Agent Productivity:
Agents spend less time searching for answers and more time solving problems, leading to improved morale and support quality. - Enhance User Satisfaction:
With fewer escalations and faster resolutions, end-users get the support they need more efficiently, leading to higher satisfaction and fewer repeated issues.
| nexthink_amplify_solution_brief_en.pdf |
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