Continuous ‘outside-in’ monitoring and feedback from your end users
Endpoint Monitoring - Employee Engagement - End-User Analytics - Experience Automation
Given this, it’s no surprise Digital Employee Experience (DEX) and employee-centric IT strategies generally are starting to gain more traction in contemporary firms.
Putting the employee first with DEX
To sustain ongoing improvement, user feedback is critical to ensure IT’s service delivery meets users’ expectations. Using Nexthink Engage, IT professionals can gather sentiment data in a targeted, simplified and contextual manner, enabling them to make informed decisions based on employee’s actual experiences. In addition, diagnostic information, remote actions and simplified remediation processes are readily available to not only reactively reduce IT incidents, but also proactively prevent them from happening – also called the shift-left approach.
From visibility to opportunity
The direct correlation between an employee’s digital satisfaction and business impact is proven. Surveys report that the average worker loses more than 9 days a year due to technology trouble, workers often trying to solve problems themselves before contacting IT. This means that IT has a huge potential to improve employees’ routine digital experiences.
We all know that we are not short of tools and processes which aim to align IT with the business, but one factor is often lacking – critical data giving visibility over employees’ actual experiences. And this is where Nexthink offers unparalleled value to enterprises and can bolster ServiceNow investments. By capturing data about employees’ digital experiences, Nexthink provides complete visibility through the combination of technical and sentiment data. This actionable visibility is then directly accessible from the ServiceNow platform enhancing IT services and operations and giving IT a complete picture for better actionability and faster resolution.
Integration made easy
These integration capabilities can be found and downloaded, free of charge, from the ServiceNow store. These are certified integrations and offer the business value as outlined in this piece.