Conversational AI will be embedded via Freddy across Freshworks’ entire customer and employee suite of products. Customer support agents will deliver faster issue resolution and have higher quality conversations with customers. Marketers will receive smart customer segmentation and optimized email content to maximize campaign efficacy. Sellers will close more deals through recommendations on opportunities with highest potential.
Today, Freshworks customers participating in the Freddy AI beta programs are able to:
Summarize Conversations: Support agents using Freshchat™can view an automatic summary of customer conversations to gain context, rather than reading through an entire conversation before responding.
Rephrase Responses: Support agents can replace casual language with more formal and clear responses.
Autocomplete Content: Support agents can save keystrokes and respond faster to customer inquiries, with predictive sentence completion.
Generate Articles: Support agents can save time by creating contextual knowledge-base articles and FAQs using generative AI and simple prompts.
Write Email Copy: Marketers using Freshmarketer™, Freshworks’ marketing automation suite, can write better email copy in less time to improve open rates and engagement. Sellers can create personalized emails tailored to individual prospects’ specific needs and pain points.
To learn more, please contact Aljammaz Technologies team or check the link below: