Mandiant Advantage includes access to a wide range of security solutions and capabilities. Whether you’re a new or a seasoned cyber security professional, you’ll want to be sure to take advantage of the full potential of the SaaS platform for your security program. Mandiant Customer Success focuses on helping you onboard and actively get value out of the capabilities included in your Mandiant Advantage subscription. Available in two levels of engagement, Customer Success offers strategic guidance and deep technical
subject matter expertise. It addresses your specific needs and guides integration of Mandiant Advantage into your processes and workflows.
subject matter expertise. It addresses your specific needs and guides integration of Mandiant Advantage into your processes and workflows.
Subscription Levels
Basic
Included with all Mandiant Advantage subscriptions, a Basic subscription provides essential “getting started” support. It is ideal for new and existing Mandiant Advantage customers who know the platform and have well established technical and procedural integrations. A Basic subscription includes onboarding, user provisioning, 24x7 web portal/phone support and knowledgebase access.
Premium
Building on Basic, a Premium subscription designates a Customer Success Manager (CSM) to focus on your specific goals and objectives, apply knowledge of your environment to guide usage and adoption of Mandiant Advantage and act as your advocate within Mandiant. The CSM works with a designated Technical Account Manager (TAM) who supports your deployment efforts and helps you fully integrate Mandiant Advantage
capabilities into your processes and technology.
Premium with Expertise On Demand
Expertise On Demand is a recommended add-on for Premium customers. Expertise On Demand provides customers with the flexibility to access a wide range of Mandiant expertise via products, services, training and solutions to serve the dynamic requirements of your cyber security program.
Premium+ for Mandiant
Advantage Security Validation Mandiant Security Validation customers may purchase the Premium+ optional subscription. Intended for advanced product deployment and optimization assistance within complex environments, Premium+ addresses your unique needs with expert technical direction.
For more information please contact AlJammaz Technologies or download the datasheet:
Basic
Included with all Mandiant Advantage subscriptions, a Basic subscription provides essential “getting started” support. It is ideal for new and existing Mandiant Advantage customers who know the platform and have well established technical and procedural integrations. A Basic subscription includes onboarding, user provisioning, 24x7 web portal/phone support and knowledgebase access.
Premium
Building on Basic, a Premium subscription designates a Customer Success Manager (CSM) to focus on your specific goals and objectives, apply knowledge of your environment to guide usage and adoption of Mandiant Advantage and act as your advocate within Mandiant. The CSM works with a designated Technical Account Manager (TAM) who supports your deployment efforts and helps you fully integrate Mandiant Advantage
capabilities into your processes and technology.
Premium with Expertise On Demand
Expertise On Demand is a recommended add-on for Premium customers. Expertise On Demand provides customers with the flexibility to access a wide range of Mandiant expertise via products, services, training and solutions to serve the dynamic requirements of your cyber security program.
Premium+ for Mandiant
Advantage Security Validation Mandiant Security Validation customers may purchase the Premium+ optional subscription. Intended for advanced product deployment and optimization assistance within complex environments, Premium+ addresses your unique needs with expert technical direction.
For more information please contact AlJammaz Technologies or download the datasheet:
| 01-_mandiant_datasheet.pdf |
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