Genetec is a privately held technology company founded in 1997 and headquartered in Montreal, Canada. With more than 2,200 employees, it serves over 42,500 customers in more than 159 countries through accredited channel partners and consultants. Genetec is known for Security Center, the open-architecture platform that unifies video management, access control, automatic licence plate recognition, intrusion, intercom and digital evidence management with cybersecurity and privacy built in.
Genetec is a privately held technology company founded in 1997 and headquartered in Montreal, Canada. With more than 2,200 employees, it serves over 42,500 customers in more than 159 countries through accredited channel partners and consultants. Genetec is known for Security Center, the open-architecture platform that unifies video management, access control, automatic licence plate recognition, intrusion, intercom and digital evidence management with cybersecurity and privacy built in.
The portfolio runs on premises, in the cloud as Security Center SaaS, or in hybrid deployments backed by Streamvault appliances and Cloudlink gateways. In the Middle East, Genetec operates from its DBXC office and experience centre at One Central in Dubai, which includes a working security operations centre, and has dedicated leadership for Saudi Arabia and Bahrain. Its 2026 research found Saudi organisations lead EMEA in cloud-based physical security adoption.
The on-premises unified platform combining Omnicast video management, Synergis access control, AutoVu ALPR, communications and incident management in one interface, with an SDK and technology partner programme for integration with third-party systems.
A cloud-native, hybrid-ready service for video, access control and intrusion monitoring that supports direct-to-cloud devices and existing hardware through Genetec Cloudlink appliances, with enterprise investigation and front-desk visitor workflows added in 2026.
A digital evidence management system that lets security teams and law enforcement collect, manage and securely share video and files from cameras, body-worn devices and the public while preserving chain of custody.
Pre-configured, hardened servers, workstations and cloud-managed gateways such as the Genetec Cloudlink 210 that simplify deployment of Security Center and Security Center SaaS with automated updates and health monitoring.
Physical identity and access management that automates access requests, approvals and audits across sites, so cardholder rights stay aligned with roles and compliance policies without manual administration.
Genetec applies AI where it removes operator workload rather than as a headline feature, guided by three published principles: privacy and data governance, trustworthiness and safety, and humans in the loop. AI models are trained on datasets that respect local data protection rules, are tested to reduce bias, and never make critical decisions on their own; operators retain final judgment with transparent, explainable results.
In Security Center SaaS, AI-powered investigation tools introduced in February 2026 add natural language search, similarity detection, entry and exit detection, trajectory visualisation and AI-assisted video summaries across thousands of cameras and multiple sites. Genetec hosts Security Center SaaS on Microsoft Azure with regional data centres, including a UK region announced in 2026, supporting data residency requirements for government and regulated customers.
Where Genetec fits in the four-layer AI stack we bring to partners.
Explore the layerDrawing on a survey of 7,300 security professionals, Genetec reported rising phishing and social engineering and urged multi-factor authentication, passkeys and certificate-based identity for video, access control and ALPR systems as AI accelerates attacks.
Genetec added a unified front-desk visitor and access experience, broader intrusion panel support including Honeywell Galaxy and DMP, and optional SAFR SCAN facial biometrics, enabling enterprises to modernise access control in the cloud.
Surveying over 150 Saudi security professionals, Genetec found 13 percent already run cloud-based physical security, the highest rate in EMEA, and 43 percent increased budgets in 2025, nearly double the regional average.
Natural language search, similarity and entry-exit detection, visual trajectory search and AI-assisted summaries began rolling out to Security Center SaaS users, cutting investigation time from hours to minutes across mixed camera ecosystems.
Architecture, sizing and proof-of-concept support so partners propose the right configuration first time.
02Certification paths, workshops and demo access that build partner capability around the portfolio.
03Local stock, professional services, escalation and RMA handling across Saudi Arabia and the region.
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