Imagicle is an Italian software company, founded in 2010 and part of the Zucchetti Group since 2021, that builds applications on top of enterprise calling platforms. Headquartered in Massarosa, near Lucca, it serves more than 3,000 customers in over 150 countries with a team of 130-plus people across seven offices. Its UCX Platform adds attendant console, contact centre, compliance recording, analytics and AI receptionist capabilities to Cisco, Webex Calling and Microsoft Teams.
Imagicle is an Italian software company, founded in 2010 and part of the Zucchetti Group since 2021, that builds applications on top of enterprise calling platforms. Headquartered in Massarosa, near Lucca, it serves more than 3,000 customers in over 150 countries with a team of 130-plus people across seven offices. Its UCX Platform adds attendant console, contact centre, compliance recording, analytics and AI receptionist capabilities to Cisco, Webex Calling and Microsoft Teams.
Imagicle has invested in the Middle East since opening a Dubai office in 2015, and now operates subsidiaries in Dubai and Riyadh with a regional team covering the Gulf. Its cloud services are available in Saudi Arabia in step with the in-Kingdom Webex Calling data centre, while cloud-connected options let organisations keep on-premises calling and adopt cloud applications gradually. Gulf Arabic is among the languages supported by its AI Virtual Receptionist.
Operator and agent console for Cisco UCM, Webex Calling and Microsoft Teams with drag-and-drop transfers, presence, Microsoft 365 calendar visibility, queue monitoring, CRM lookup and accessibility certification for visually impaired operators.
Call and screen recording for Webex Calling, Cisco UCM, Microsoft Teams and SIPREC gateways, with AES-256 encryption, retention policies, legal hold and audit trails addressing GDPR, PCI-DSS, MiFID II and similar regulations.
Advanced Queueing, Auto Attendant and Agent Console for inbound customer service, complemented by Voice Virtual Agents that automate conversational interactions before routing callers to the right human agents.
A 24/7 generative-voice receptionist that books appointments, answers FAQs and routes calls by intent across Cisco, Webex, Microsoft Teams and Avaya, in English, Gulf Arabic, Italian, French, Spanish and German.
Transcription, sentiment analysis, keyword spotting and AI call summaries, plus a new analytics hub that builds dashboards from natural-language requests across Webex, Cisco UCM, Microsoft Teams and contact centre data.
Imagicle's AI strategy is to make calling and contact centres simpler by embedding conversational AI, speech analytics and machine learning into applications that already sit on the customer's calling platform. The company applies sentiment analysis, natural language understanding and generation, large language models and machine learning across its UCX Platform, delivered in the cloud, in a dedicated cloud or cloud-connected to on-premises systems.
Concrete offerings include the AI Virtual Receptionist and Voice Virtual Agents, which use generative voice technology with intent recognition and barge-in for natural conversations; Voice Analytics, which transcribes, summarises and scores recorded calls for quality management; and Advanced AI Analytics, entering general availability in autumn 2026, which generates dashboards on request. Model Context Protocol support is planned so agents can act on internal systems.
Where Imagicle fits in the four-layer AI stack we bring to partners.
Explore the layerImagicle's new analytics hub, in beta and scheduled for general availability in autumn 2026, unifies Webex, Cisco UCM, Microsoft Teams and contact centre data and generates dashboards, insights and anomaly alerts from natural-language requests.
Imagicle's 2026 roadmap for the AI Virtual Receptionist adds enhanced scripted configuration in spring 2026 and Model Context Protocol support in summer 2026, so the receptionist can connect to internal systems and complete tasks autonomously.
Architecture, sizing and proof-of-concept support so partners propose the right configuration first time.
02Certification paths, workshops and demo access that build partner capability around the portfolio.
03Local stock, professional services, escalation and RMA handling across Saudi Arabia and the region.
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