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Home/Value-added services/Support services
VALUE-ADDED SERVICES

Support services
For the channel.

Support covers the regions we serve. A team of more than 50 engineers delivers support and after-sales services to partners, from managed services and remote assistance to break-fix, spares and data recovery.

Discuss this practice
01

On-demand services

Level 1 and Level 2 support when a partner needs it.

02

Maintenance contracts

Multiple service levels and support types.

03

Online and on-site support

Certified engineers for on-site and remote support.

Run

  • Managed services
  • NOC and SOC services
  • Online and remote support
  • Maintenance contracts
  • Warranty solutions
  • Cloud support, Level 1 and 2

Recover

  • Break and fix
  • Setup and implementation
  • Migration and upgrades
  • Spare management
  • Network management
  • Data recovery and security

For an open support request, return or escalation, use the partner support pages.

Partner support

Other practices

All services
Channel managementRecruit, activate and develop a partner ecosystem across Saudi Arabia and the GCC.Sales account managementDedicated teams that manage key accounts, vendor plans and the partner pipeline.Pre-sales supportArchitecture, proof of concept, sizing and the training that prepares a partner to sell.Marketing servicesDemand generation, product promotion and MDF programs run with vendors and channel partners.Professional servicesProject management, compliance and system integration for multivendor work.LogisticsLocal warehousing, drop shipment and operations teams across the UAE, Saudi Arabia and the wider region.FinancingCredit, local-currency billing and risk management that keep channel growth moving.